About

Be Embraced by the Spirit of Aloha Hawaii
Volcano Boutique Bed and Breakfast Lodging

Please scroll down to read our cancellation and other polices.

Dedication

Kathleen and Peter would like to dedicate this website and bed and breakfast retreat in honor of the Hawaiian people, the ancestors of the land and Hawaiian elders that have blessed the land and the creation of the retreat.

Experience

The Volcano Rainforest Retreat lodging experience on the Big Island of Hawaii offers visitors a collection of distinct guest cottages, created with elegant simplicity in harmony and balance with the Hawaiian rain forest.

Its sense of place imparts a seamless feeling of connection between inside and outside, the accommodations and nature.The rain forest lodgings are interconnected by intimate paths, which wind their way through the misty, mossy landscape. This Hawaii Volcano retreat offers a unique setting for romantics, artists, nature lovers and world travelers seeking refuge and intimate contact with the living volcanic earth.

Spirit of Volcano Rainforest Retreat Bed and Breakfast

The spirit of this Big Island Volcano boutique Bed and Breakfast is expressed simply, “We hope visitors will take with them a sense of ‘Aloha aina’ (love of the land). We’d be touched if guests deepened their respect and sensitivity to nature, and were inspired to preserve and sustain the natural life on our beautiful and fragile planet. We also hope that visitors will take quality time to nurture themselves and cultivate love and compassionate understanding for one another in their intimate human relationships.”
Kathleen Golden, Owner

Massage Services at Volcano Rainforest Retreat

The Volcano Rainforest Retreat Bed and Breakfast’s serene grounds and lodging were also developed to explore the potential for personal sacred living space as a healing art. Different massage and bodywork modalities with licensed massage therapists (LMT) and Hawaiian cultural practitioners are available by appointment.

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General Policies

All rates subject to 14.96% Hawai`i taxes
Full amount required to hold a reservation
Visa or MasterCard preferred

Check-in is between 3:00-5:00pm. Check-out by 10:00am.
Call for early or late arrival, prior arrangements are necessary.

Please keep in mind that if you are flying into Kona, you are 2 1/2 hours away from Volcano, and if you are flying into Hilo, you are 40 minutes from Volcano.

Daily housekeeping service includes fresh food, towels, bed making, dish-washing and trash removal. If you have special needs, please let us know either prior to arrival or during your stay.

We request that guests care for our property. In the unlikely event that damages occur during your stay, damaged or missing items fees may be applied, especially for our colorful linens, towels and robes. White towels are available for peroxide hair or skin products.

Additionally, an ‘add on’ extra cleaning fee may be charged when a cottage is left in conditions that require extended cleaning time and attention. We will contact you to clarify any issues, and charge your credit card.

Only the Guest Cottage and Bamboo Guest House have cooking facilities.

The Retreat is available for small groups upon request.

Non-smoking environment

Rental Vehicle Necessary. No public transportation in this rural community.

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Cancellation Policies and Fees

Booking Privacy Policy

Standard COVID-19 Modified Cancellation Policy 

We have modified our cancellation policy during these uncertain times due to COVID-19. As conditions change these policies may be modified.

If the 10-day quarantine is re-instated without the negative testing programs for the State of Hawaii and/or the Big Island of Hawaii, our cancellation policy will include a 100% refund less a $50 processing fee.

The Hawaii Pre-Travel 72 hr Negative COVID-19 Testing Program started on October 15, 2020 for travel to Hawaii.

Cancellations

We encourage guests to be clear and certain of their dates prior to making a reservation to avoid cancellations, which may result in financial loss to our business and/or our guests. We understand that people’s plans may change. We do everything possible to rebook cancellations. However, unlike larger hotels, Volcano Rainforest Retreat is a small  boutique bed and breakfast and cancellations or changes to your reservation can affect us greatly. In order to sustain our business financially, cancellation policies will be applied.

Cancelling more than 60 days, select from the following options:

1) 90% voucher for a future stay within12 months of your original reservation date, with a $50 administrative processing fee

2) 80% refund, 20% cancellation fee (Standard Cancellation Policy)

Cancelling less than 60 days and 30 days or more:

1) 50% voucher for a future stay within 12 months of your original reservation date

2) If cancelling less than 60 days and more than 30 days no refund is available unless reserved dates are rebooked. We will do everything possible to rebook those dates. If rebooking occurs, 80% of the dates and rebooking rate is refundable. A 20% cancellation fee on the original reservation fee will be charged. If you want to know if we rebooked, please call the day after your cancelled departure date to be informed.

Cancelling less than 30 days:

1) 30% voucher for a future stay within 12 months of your original reservation date

2) If cancelling less than 30 days no refund is available unless reserved dates are rebooked. We will do everything possible to rebook those dates. If rebooking occurs, 80% of the dates and rebooking rate is refundable. A 20% cancellation fee on the original reservation fee will be charged

Holiday Cancellation Policy

Prior to COVID-19 the standard policy was to offer no guaranteed cancellation refunds at holiday times. We have adjusted our policy to take into consideration the changing nature of travel to Hawaii during COVID-19.

Holiday Times

See our Holiday Times and Local Festival Dates

Holiday and Festival Times

Thank you for reading over our link above to holiday times and festival dates, and please consider trip insurance.

Cancelling more than 60 days, select from the following options:

1) 50% voucher for a future stay within 12 months of your original reservation date

2) We will do everything possible to rebook those dates. If rebooking occurs, 70% of the dates and rebooking rate is refundable. A 30% cancellation fee on the original reservation fee will be charged If you want to know if we rebooked, please call the day after your cancelled departure date to be informed.

Cancelling less than 60 days and 30 days or more:

1) 35% voucher for a future stay within 12 months of your original reservation date

2) If cancelling less than 60 days and 30 days or more no refund is available unless reserved dates are rebooked. We will do everything possible to rebook those dates. If rebooking occurs, 70% of the dates and rebooking rate is refundable. A 30% cancellation fee on the original reservation fee will be charged. If you want to know if we rebooked, please call the day after your cancelled departure date to be informed.

Cancelling less than 30 days:

1) 20% voucher for a future stay within 12 months of your original reservation date,

2) If cancelling less than 30 days no refund is available unless reserved dates are rebooked. We will do everything possible to rebook those dates. If rebooking occurs, 70% of the dates and rebooking rate is refundable. A 30% cancellation fee on the original reservation fee will be charged If you want to know if we rebooked, please call the day after your cancelled departure date to be informed.

Changing Cottages or Dates for Existing Reservations:

We encourage guests to be clear and certain of their dates prior to making a reservation to avoid changes, which may result in financial loss to our business and/or our guests. We do everything possible to rebook those dates. In the event that reserved guests cannot avoid changes, the following policies will apply:

• 20% reservation adjustment fee will apply for any changes made 60 days or more, prior to arrival date.
• 30% reservation adjustment fee will apply for changes made less than 60 and more than 30 days, prior to arrival date.
• 40% reservation adjustment fee will apply for changes made less than 30 days, prior to arrival date.

We will do everything possible to rebook dates. If rebooking occurs we will refund the adjustment fee based on the number of dates and the rate at which rebooking occurs. A $50 processing fee will apply.

Trip Insurance:
We understand that sometimes your travel plans can unexpectedly change. Volcano Rainforest Retreat is a small Bed and Breakfast and cancellations or changes to your reservation can affect us greatly. Cancellation policies will be applied.

For your financial security, in case of any changes and possible emergencies, including medical conditions, we recommend that all guests purchase travel insurance.

We recommend to residents of the United States, Arch RoamRight www.roamright.com and Travelex www.travlex.com travel insurance.

Thank you for your understanding and cooperation.

Please note: We are committed to the safety of our guests. Volcano Rainforest Retreat has a Natural Disaster Cancellation Policy during times of volcanic eruptions, hurricanes and/ or tsunamis.
Call for more information. (See Natural Disaster Cancellation Policy)

Property Management

Volcano Rainforest Retreat Bed and Breakfast is run by a property management team, owners, Kathleen and Peter Golden, our managers, and occasionally an on-duty property manager. Our management team cares for the guests and property daily, and when the Goldens are away. All manager contact numbers are listed in the guest cottage information binders. When occasionally off site, a message can be left on their phones. Calls will be returned as soon as possible. The on-duty manager’s phone number is also posted on the door of the Golden’s residence for questions or emergencies. When the Goldens are off island, the on-duty manager is at the Bed & Breakfast every morning and afternoon for a few hours, and stays overnight some nights out of consideration for our guests’ needs.

On Site Inquiries

Please respect the Goldens’ privacy at their residence. Call the owners and manager’s phone numbers posted in guest cottage binders.

Guests enjoy their privacy and respect other guest’s privacy in one of four unique guest cottages on the Bed and Breakfast grounds. Just five minutes away, enjoy social interaction at Hawaii Volcanoes National Park and at cafes and restaurants in charming Volcano Village.

Pet in Residence

We have a wonderful pet and companion cat, Lahi. She lives with the Goldens in their residence at the Volcano B&B and remains outside of the guest accommodations in consideration for visitors with allergies.

Allergies

Please let us know ahead if you have allergies to cats or feather pillows and comforters. We also appreciate guests informing us of food sensitivity requests a week or more before arrival, because that will make it more possible to meet special needs.