Cancellation Policy and Fees
Standard Cancellation Policy
Please be aware that once a reservation is booked, dates are taken off the reservation calendar, saved for our confirmed guests and no longer available to other travelers, so our policies will apply. The Volcano Rainforest Retreat is 40-80% booked six months in advance, due to travelers planning ahead for their Hawaii vacations. Guests plan ahead to have their choice of dates and cottages. Thank you for your understanding.
80% Refund for cancellations made 60 days or more, prior to the arrival date, this includes the 20% cancellation fee.
No guaranteed refund for cancellations received 60 days or less, prior to arrival date. 80% Refund only if dates can be rebooked, this includes the 20% cancellation fee. We do everything possible to rebook those dates. For any cancelled dates that cannot be rebooked, payment will be forfeited.
Changing Cottages or Dates for Existing Reservations:
We encourage guests to be clear and certain of their dates prior to making a reservation to avoid changes, which may result in financial loss to our business and/or our guests. We do everything possible to rebook those dates. In the event that reserved guests cannot avoid changes, the following policies will apply:
- 20% reservation adjustment fee will apply for any original dates that cannot be rebooked for changes made 60 days or more, prior to arrival date.
- 30% reservation adjustment fee will apply for changes made less than 60 days and more than 30 days, prior to arrival date.
40% reservation adjustment fee will apply for changes made less than 30 days, prior to arrival date.
- Rebooked Dates: In the event that we are able to rebook dates that were adjusted we will refund the adjustment fee accordingly, less a $50 administration fee.
Holiday Times: Holiday Times and Local Festival Dates
No refunds are guaranteed at Holiday times, Rainforest Run and Merrie Monarch Festival. During these busy times air flights and rental cars are limited.
Rebooked Dates: We will do everything possible to rebook Holiday dates. If rebooking occurs, 70% of the dates and rebooking rate is refundable. A 30% cancellation fee on the original reservation fee will be charged.
We understand that sometimes your travel plans can unexpectedly change. Volcano Rainforest Retreat is a small Bed and Breakfast and cancellations or changes to your reservation can affect us greatly. Cancellation policies will be applied.
For your financial security, in case of any changes and possible emergencies, including medical conditions,we recommend that all guests purchase travel insurance.
We recommend to residents of the United States, CLICK HERE Travel Guard Insurance